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Etsy keeps your payment information secure. Sellers don't receive your credit card information.
- American Express
- Apple Pay
- SOFORT Bank Transfer
- Etsy Gift Card
Your files will be available to download once payment is confirmed.
|Policies||I GLADLY ACCEPT RETURNS AND EXCHANGES|
Just contact me within: 14 days of delivery
Ship returns back to me within: 30 days of delivery
I DON'T ACCEPT CANCELLATIONS
But please contact me if you have any problems with your order.
THE FOLLOWING ITEMS CAN'T BE RETURNED
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
|Additional Info||RESIZING OF DIGITAL FILES|
Buyers may purchase a resizing add-on for most digital products in this shop. Contact The Glocky Coggler prior to purchasing to see if the product you are interested in can be resized. Resizing fees will apply.
Monday - Friday 8:00 a.m. to 5 p.m., though I tend to work until midnight most weekdays and straight on through the weekend, so convo me any time.
CUSTOM ORDERS FOR DIGITAL PRODUCTS
Items that can be customized and personalized for you are listed in The Glocky Coggler's shop section PERSONALIZED FOR YOU and listed throughout the shop in various sections. Only those products that have personalization and customization details listed within their product descriptions are available for altering/editing by The Glocky Coggler. Personalized products are not editable by the buyer but are created for the buyer by The Glocky Coggler once payment processes. I look forward to helping you tailor your party or event with your personal touches!
PERSONALIZED ORDER LISTINGS
Some listings come with "personalized" options with fees included in the price. The edits that are made for that price are specified in the listing. The colors and fonts shown in the sample photos will be the same on your personalized files. Any other changes must be discussed PRIOR to ordering so a new custom listing can be created with editing fees included.
DIGTIAL FILE EDITS
Only those products that are described and listed as PERSONALIZED OR CUSTOM can be altered by The Glocky Coggler. No other products in the shop can be customized. Thank you for understanding.
DESIGNER/CLIENT RELATIONSHIP ~ DESIGN PROJECTS
Personalized products will be created for the buyer by The Glocky Coggler once payment is made and the Etsy order processes. Sample photos and digital files that are automatically sent to buyers of custom orders can be disregarded, as the buyer's custom order will be created for them after purchase and sent via email to the buyer when the file/files are altered and personalized with their provided information and ready to be downloaded. Please read the full product description before purchasing to understand the product and personalization process. Thank you. I look forward to working with you on your custom project!
TURNAROUND TIME FOR CUSTOM & PERSONALIZED ITEMS
My current turnaround for custom and personalized orders is 1 to 7 days. Please bear that in mind when ordering. Thank you.