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Etsy keeps your payment information secure. Sellers don't receive your credit card information.
- American Express
- Apple Pay
- SOFORT Bank Transfer
- Etsy Gift Card
Your files will be available to download once payment is confirmed.
|Policies||I GLADLY ACCEPT RETURNS AND EXCHANGES|
Just contact me within: 14 days of delivery
Ship returns back to me within: 30 days of delivery
I DON'T ACCEPT CANCELLATIONS
But please contact me if you have any problems with your order.
THE FOLLOWING ITEMS CAN'T BE RETURNED
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
|Additional Info||RESIZING OF DIGITAL FILES|
If you would like to alter the size of a digital file or edit it yourself, check the details in the item description to see if the printable listing includes a PDF for editing. An editable PDF may be added to a purchase, at no extra charge, for some items at the buyers' request, but most items do not include this file version. <br />
All printable files in The Glocky Coggler shop may be resized to suit their needs by customers who are familiar with the various graphics programs required to do so. If you'd like to learn how to customize and edit files, consider purchasing my 8 step tutorial on the subject, available in The Glocky Coggler Etsy shop in the CARDS/SCRAPBOOK/TUTORIAL section.
Contact The Glocky Coggler prior to purchasing several physical items at once to see what the combined shipping price will be to your location.
Monday - Friday 8:00 a.m. to 5 p.m., though I tend to work until midnight most weekdays and straight on through the weekend, so convo me any time.
CUSTOM ORDERS FOR DIGITAL PRODUCTS
Have a digital file design idea? Contact me to make your design request for a printable digital download. Design fees will be incurred as the project progresses, as agreed upon by the customer and me, the designer. I always ask my customers during a design process if a certain fee sounds fair to them, before proceeding with the project, so there are no surprises. Any other edits requested after a design has been agreed upon will incur added fees. No custom work will be created or sent to a client until a payment has been made through a custom listing, the same as a physical item wouldn't be shipped if it hadn't already been purchased. Thanks for understanding. I look forward to helping you make your event a success!
PERSONALIZED ORDER LISTINGS
Some listings come with "personalized" options with fees included in the price. The edits that are made for that price are specified in the listing. The colors and fonts shown in the sample photos will be the same on your personalized files. Any other changes must be discussed PRIOR to ordering so a new custom listing can be created with editing fees included.
DIGTIAL FILE EDITS
Many of The Glocky Coggler's printables can be altered. Contact me BEFORE purchasing to discuss your order and the cost of edits.
DESIGNER/CLIENT RELATIONSHIP ~ DESIGN PROJECTS
I, the designer, reserve the right to end a relationship with a client and refund a payment if a design can't be agreed upon after a reasonable amount of time has been invested. It's the client's responsibility to know before contacting me exactly what they are looking for in a custom order: size, colors, fonts, style of the finished item. Feel free to send me samples of elements you'd like included in your design, as well as images you wish to be added, before requesting a custom order. Multiple changes to a design will incur multiple fees. No work will be started until a base payment is made via a custom Etsy listing. Thanks for understanding. I look forward to working with you on your idea!
TURNAROUND TIME FOR CUSTOM & PERSONALIZED ITEMS
My current turnaround for custom and personalized orders is 1 to 7 days. Please bear that in mind when ordering. Thank you.